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Our Terms Shape How Your Account Works

When you open an account with us, you're signing into a platform built around fast deposits via DANA, OVO, GoPay and QRIS, verified withdrawals, and live support in…

Deposits clear in secondsWithdrawals verified in real timeAccount access depends on local lawSupport available 24/7 across chat and email
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agent303 Our Terms Shape How Your Account Works
HELP AND CONTACT

How to Reach Us About Your Terms

Our support team handles questions about account rules, payment eligibility, and how your terms apply to your specific region.

Live Chat Open the chat bubble in the bottom right of your account dashboard. Our team responds within minutes, 24 hours every day, to questions about account terms, deposit holds, withdrawal verification, or payment method eligibility.
Email Support Send detailed questions to [email protected]. Include your account ID and a description of your issue. We reply within 2 hours during peak times, and usually faster. Use email for documentation of account disputes or terms clarifications.
Account Settings Your full terms document, payment agreements, and privacy policy are stored in Account Settings > Legal Documents. Download them anytime as PDF. This is your personal copy; keep it for your records whenever your account terms are updated.
SECURITY AND DATA

How We Protect Your Account and Information

Your account security and data handling are core to our terms. We encrypt all deposit and withdrawal transactions, verify your identity before releasing funds, and store your payment details securely.

Encryption

All data between your device and our servers is encrypted using industry-standard protocols. Deposits via DANA, OVO, GoPay and QRIS, withdrawals, and your account login all travel through the same secure tunnel. No third party can intercept your payment details.

Identity Verification

We verify your identity when you open your account and confirm it again before your first withdrawal. This protects both you and our platform. Your identity details are stored securely and never shared with game studios or other third parties without your explicit consent.

Cookie and Tracking Policy

We use cookies to keep you logged in, track your account activity, and prevent fraud. Essential cookies are always on; analytics and marketing cookies can be turned off in your Privacy Settings without breaking your account access or payment flow.

Data Retention

Your account data is kept as long as your account is active. After closure, transaction records are retained for seven years as required by local financial regulation. Personal identifiers like your phone number are deleted after two years if you request it in writing.

Payment Data Handling

We never store your DANA, OVO, GoPay or QRIS login credentials. Payment gateways tokenize your account so future deposits don't require re-entry of sensitive data. You can delete saved payment methods anytime from your Wallet settings.

Your Rights and Changes

You can request a complete download of your account data, ask us to correct inaccurate information, or request deletion of non-essential personal details. Submit these requests via Account Settings > Data Requests. We process them within 10 business days and confirm completion by email or in-app notification.

Questions About Terms and Your Account

Yes. Violations like duplicate accounts, fraudulent deposits, or attempts to exploit game features may result in account suspension or permanent closure. We'll notify you of the violation before permanent action and give you 48 hours to respond. Any balance in your account at closure is processed according to our refund policy, minus any disputed transactions.

You can't withdraw from the terms once you've accepted them at account creation. However, we can update our terms, and we'll notify you by email and in-app. You have 30 days to review the changes. If you disagree, you can request account closure without penalty before the new terms take effect.

Deposit and withdrawal limits depend on your payment method and verification level. DANA, OVO, GoPay and QRIS typically allow deposits from Rp 10,000 to Rp 50,000,000 per transaction. Withdrawal limits are confirmed when you request a payout. Live support can tell you your specific limits based on your account history.

Withdrawals are usually processed within 24 hours of approval. DANA, OVO, GoPay and QRIS transfers typically land in your wallet within 5 to 15 minutes after we send them. We verify your identity and check for fraud before releasing funds, which adds 1 to 4 hours to the total time.

We keep transaction records and account history for seven years as required by local law. Your name, phone number and email are deleted after two years of inactivity, unless you request earlier deletion. You can request a complete data export before closure by submitting a formal request through your support ticket.

The core terms are the same across Indonesia. However, your access to specific games and payment methods depends on local law in your region. DANA, OVO, GoPay and QRIS are available nationwide. If any game is restricted in your area, our lobby will show it as unavailable when you log in from that location.

Yes. Open a dispute ticket through Account Settings > Transaction History, select the transaction, and click Report Issue. Describe what went wrong and provide any evidence. Our dispute team reviews it within 24 hours and responds via your account or email. Most disputes are resolved within 3 to 5 business days.

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