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Privacy Policy — How We Safeguard Your Account

When you open an account with agent303, your personal information, payment details and gameplay history are protected by clear privacy rules we've built for Indonesia players.

Data you controlTransparent collectionYour withdrawal rights
agent303 Privacy Policy — How We Safeguard Your Account
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Live Chat Open the chat widget in your account lobby and ask about data requests, privacy concerns or account deletion. Our team responds during business hours, seven days a week.
Email Support Send detailed privacy requests to our support inbox. Include your account username and the specific data or action you're requesting.
Account Settings Head to your profile page and update your personal details, phone number or email address whenever you need to. Changes take effect immediately.
SECURITY CHECKS

How We Keep Your Data Safe

Encrypted Deposits

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. We never store your full payment credentials; your wallet provider handles the sensitive authentication step.

Withdrawal Verification

When you request a payout, we verify your account login, check your betting history and confirm your registered bank details match before releasing funds.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your table preferences and track campaign performance. You can disable third-party cookies in your browser settings.

Data Retention

Account data stays with us as long as your account is open. After closure, we retain financial records for 36 months where local law requires, then delete the rest.

Request Your Data

You have the right to download a copy of all personal data we hold about you in a machine-readable format within 14 days of your request.

Third-Party Sharing

We share payment details only with your bank or payment provider to process transactions. We do not sell your data. Law enforcement access depends on local law.

Privacy Policy — Answers to Your Questions

We retain your betting history and financial records for 36 months where local law requires, then delete personal information like your name and phone number. You can request early deletion by contacting support.

Yes. Go to your account settings, select 'Download My Data' or email support with your username and account email. We'll send a complete, readable file within 14 days of your request.

No. We share payment information only with your bank or payment provider to process deposits and withdrawals. We do not sell, rent or trade your personal data with advertisers or data brokers.

Your account data is stored on our central server, so your balance, game history and settings are identical whether you log in via the agent303 app or the website. Cookies and device preferences are stored locally.

Cookies keep you logged in, remember your table stakes and language preference, and help us track which games you visit. We use analytics cookies to improve performance; you can disable them in browser settings.

Contact support immediately via live chat or email with your account username and the suspicious activity details. We'll review your login history, reset your password and investigate the incident right away.

Yes. All payment transactions are encrypted with industry-standard SSL. Your payment provider (not agent303) handles your login credentials; we only see the transaction confirmation and deposit amount.